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Support Desk Technician

Buffalo, NY 14225

Posted: 06/20/2024 Job Types: Permanent Industry: IT Support Job Number: 101039 Pay Rate: $55,000-$58,000

Job Description

Selective Staffing Solutions has partnered with a technology company with a mature leadership group who will invest in you and your professional growth. Our Client has been serving customers since 1989 and thrive on helping customers succeed. They value honesty, accountability, open communication and quality. They are looking to add a skilled Support Desk Technician to their team. 
Shift: Monday - Friday
Summary: Using your active listening and interpersonal skills, you will be front-facing support for customers seeking technical help (over the phone or email) by leading with empathy.
  • Walk the customer through the problem-solving process.
  • Pass on feedback and suggestions to appropriate teams.
  • Follow up and update customer status and information.
  • You will be a great fit if you enjoy communicating with customers, strive for transparency, and have a natural desire to help achieve root cause resolution. 

  • Provide remote support, troubleshoot issues while maintaining a high level of customer satisfaction
  • Respond to any open support requests either written or spoken
  • Continually update documentation with the latest information

Job Requirements

  • Minimum 2 years’ experience in IT or as a Support Desk role
  • Must have MSP experience.
  • Knowledge of remote connectivity tools such as RDP, ConnectWise Control, Datto RMM
  • Good understanding of computer hardware systems, routers, switches, and other network equipment

  • Knowledge and understanding of Microsoft Windows operating systems
  • Terrific troubleshooting skills throughout various scenarios
  • Effective communication both written and spoken
  • Understanding of TCP/IP topologies and networking LAN/WAN
  • Active Directory, Azure and AWS familiarity
  • Knowledge of various Anti-Virus solutions
  • Ensure timely ticket resolution or escalation where necessary

Familiarity Preferred
  • Watchguard Firewalls
  • Watchguard Endpoint Protection / Panda AV software
  • Datto RMM
  • Citrix (troubleshooting published desktops and apps)
  • Datto Business Continuity Solutions
  • Understanding of both hosted and on-premises PBX and VOIP solutions
  • MAC O/S familiarity

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About Buffalo, NY

Discover your next career opportunity in the vibrant city of Buffalo, New York! Unlock growth and success in the 'Queen City' as you explore our job listings. Buffalo boasts a diverse job market, with industries ranging from healthcare to technology, offering endless possibilities for career advancement. Immerse yourself in the rich culture and history of Buffalo, home to iconic landmarks like Niagara Falls, the Albright-Knox Art Gallery, Shea's Performing Arts Center, and the Buffalo Bills and Buffalo Sabres. Indulge in the famous Buffalo wings, while enjoying the charming neighborhoods and picturesque waterfront. Join us in seizing the exciting career prospects Buffalo has to offer!
716-634-3300 1775 Wehrle Dr. Williamsville, NY 14221



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