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Support Desk Technician (Direct Hire)

Buffalo, NY 14225

Posted: 03/29/2023 Job Types: Permanent Industry: IT Support Job Number: 100703 Pay Rate: $45,000 - $52,000

Job Description

Selective staffing Solutions has partnered with a technology company with a mature leadership group who will invest in you and your professional growth. They are looking to add a skilled Support Desk Technician to their team. 
Shift: Monday - Friday
Using your active listening and interpersonal skills, you will be front-facing support for customers seeking technical help (over the phone or email) by leading with empathy.
  • Walk the customer through the problem-solving process.
  • Pass on feedback and suggestions to appropriate teams.
  • Follow up and update customer status and information.
You will be a great fit if you enjoy communicating with customers, strive for transparency, and have a natural desire to help achieve root cause resolution. 
  • Provide remote support, troubleshoot issues while maintaining a high level of customer satisfaction
  • Respond to any open support requests either written or spoken
  • Continually update documentation with the latest information

Job Requirements

  • Minimum 1-3 years’ experience in IT or as a Support Desk role
  • Knowledge of remote connectivity tools such as RDP, ConnectWise Control, Datto RMM
  • Good understanding of computer hardware systems, routers, switches, and other network equipment
  • Knowledge and understanding of Microsoft Windows operating systems
  • Terrific troubleshooting skills throughout various scenarios
  • Effective communication both written and spoken
  • Understanding of TCP/IP topologies and networking LAN/WAN
  • Active Directory, Azure and AWS familiarity
  • Knowledge of various Anti-Virus solutions
  • Ensure timely ticket resolution or escalation where necessary
Familiarity Preferred
  • Watchguard Firewalls
  • Watchguard Endpoint Protection / Panda AV software
  • Datto RMM
  • Citrix (troubleshooting published desktops and apps)
  • Datto Business Continuity Solutions
  • Understanding of both hosted and on-premises PBX and VOIP solutions
  • MAC O/S familiarity

Meet Your Recruiter

Michelle Alberts

Michelle Alberts is the President and Founder of Selective Staffing Solutions and Alberts Executive Search. She has been honored as one of the top Western New York Women Owned Businesses for consecutive years in Buffalo’s Business First, as well as receiving numerous Sales and Marketing Awards. Michelle has been excelling in the staffing industry since 1999, and before opening Selective Staffing Solutions held a sales management position with a national staffing agency where she was ranked #1 in the country. Her years of experience in the industry have abetted her to establish client needs and deliver solutions. Her management philosophy is to lead her team as well as inspire. Michelle claims the secret to her success is to maintain exceptional communications and a thorough understanding of the needs of her customers. Her mission is to deliver the highest level of service to each and every client.

Michelle is the proud mother of two beautiful daughters, and is very active in the community. Over the years Michelle has been involved with the Women President’s Organization (WPO), Buffalo Niagara Sales & Marketing Executives (BNSME), UB Center for Entrepreneurial Leadership (CEL) Class of 2006, and many charitable organizations.

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716-634-3300 1775 Wehrle Dr. Williamsville, NY 14221



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