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Support Desk Technician (Direct Hire)

Buffalo, NY 14225

Posted: 09/27/2023 Job Types: Permanent Industry: IT Support Job Number: 100703 Pay Rate: $45,000 - $52,000 Annually

Job Description

Selective Staffing Solutions has partnered with a technology company with a mature leadership group who will invest in you and your professional growth. Our Client has been serving customers since 1989 and thrive on helping customers succeed. They value honesty, accountability, open communication and quality. They are looking to add a skilled Support Desk Technician to their team. 
Shift: Monday - Friday
Summary: Using your active listening and interpersonal skills, you will be front-facing support for customers seeking technical help (over the phone or email) by leading with empathy.
  • Walk the customer through the problem-solving process.
  • Pass on feedback and suggestions to appropriate teams.
  • Follow up and update customer status and information.
  • You will be a great fit if you enjoy communicating with customers, strive for transparency, and have a natural desire to help achieve root cause resolution. 

  • Provide remote support, troubleshoot issues while maintaining a high level of customer satisfaction
  • Respond to any open support requests either written or spoken
  • Continually update documentation with the latest information

Job Requirements

  • Minimum 1-3 years’ experience in IT or as a Support Desk role
  • Knowledge of remote connectivity tools such as RDP, ConnectWise Control, Datto RMM
  • Good understanding of computer hardware systems, routers, switches, and other network equipment

  • Knowledge and understanding of Microsoft Windows operating systems
  • Terrific troubleshooting skills throughout various scenarios
  • Effective communication both written and spoken
  • Understanding of TCP/IP topologies and networking LAN/WAN
  • Active Directory, Azure and AWS familiarity
  • Knowledge of various Anti-Virus solutions
  • Ensure timely ticket resolution or escalation where necessary

Familiarity Preferred
  • Watchguard Firewalls
  • Watchguard Endpoint Protection / Panda AV software
  • Datto RMM
  • Citrix (troubleshooting published desktops and apps)
  • Datto Business Continuity Solutions
  • Understanding of both hosted and on-premises PBX and VOIP solutions
  • MAC O/S familiarity

Meet Your Recruiter

Kaci Szczygiel
Executive Recruiter

Kaci joined the Selective Staffing Solutions recruiting team in 2021. Today she partners with WNY employers to match top candidates for a wide variety of positions, in addition to a host of other tasks that contribute to the successful operation of our busy staffing firm.


Kaci is a lifelong resident of Buffalo. A Niagara University Graduate, Kaci is passionate about Buffalo sports, food and the people that make up the "city of good neighbors." When she is not in the office you will find Kaci on the tennis court. Rumor has it she beat Roger Federer in a singles match, although we have no evidence to back up the claim. Tennis is not her only talent, as Kaci is known to "drop a mean saxophone beat" when the office needs a pick-me-up. 


Favorite thing about recruiting:

"I love that I have the opportunity to network with so many different people and lead them to opportunities they can fall in love with" 

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716-634-3300 1775 Wehrle Dr. Williamsville, NY 14221



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