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Customer Service Coordinator

Buffalo, NY 14225

Posted: 06/10/2026 Industry: Customer Service Rep Job Number: 101247 Pay Rate: $18.00-$21.00

Job Description


Position Overview:
The Service Coordinator plays a key role in supporting the Account Manager and ensuring the smooth execution of life safety service projects. This position is responsible for coordinating with affiliates, managing work orders, and maintaining clear communication with clients to ensure timely and compliant project completion.
Schedule: Monday- Friday 8 am to 5 pm
Key Responsibilities:
  • Support the Account Manager with day-to-day coordination of service projects
  • Communicate with affiliates to obtain project quotes and follow up with clients for approvals
  • Issue and process purchase orders;update and maintain accurate work order records
  • Coordinate with Authorities Having Jurisdiction (AHJs) to determine permit requirements
  • Ensure affiliates secure necessary permits and have all required project information
  • Act as a point of contact for urgent service needs, coordinating quick resolution with affiliates
  • Schedule projects with affiliates and confirm timelines with all parties involved
  • Respond to client inquiries, providing excellent customer service and entering work orders as needed
  • Perform data entry and maintain organized, up-to-date records

Job Requirements

Qualifications:
  • 2+ years of previous customer service experience required
  • Strong problem-solving and organizational skills
  • High attention to detail and ability to manage multiple priorities
  • Excellent communication skills, both verbal and written
  • Proficiency with basic computer systems and data entry
  • High School Diploma or GED required

Work Location: In person
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About Buffalo, NY

Discover your next career opportunity in the vibrant city of Buffalo, New York! Unlock growth and success in the 'Queen City' as you explore our job listings. Buffalo boasts a diverse job market, with industries ranging from healthcare to technology, offering endless possibilities for career advancement. Immerse yourself in the rich culture and history of Buffalo, home to iconic landmarks like Niagara Falls, the Albright-Knox Art Gallery, Shea's Performing Arts Center, and the Buffalo Bills and Buffalo Sabres. Indulge in the famous Buffalo wings, while enjoying the charming neighborhoods and picturesque waterfront. Join us in seizing the exciting career prospects Buffalo has to offer!
716-634-3300 1775 Wehrle Dr. Williamsville, NY 14221

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