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Account Representative

Lackawanna, NY 14218

Posted: 01/12/2024 Job Types: Temp to Hire Industry: Account Representative Job Number: 100623 Pay Rate: $17.40/hr

Job Description

Selective Staffing Solutions has partnered with a leading logistics company to add an experienced account representative to their growing carrier sales team. This is an opportunity to join an elite organization that is continuously recognized as a best place to work in WNY.
Hours: M-F 8: 00am- 5: 00pm
Responsibilities:
  • Maintains excellent working relationships with client by responding to all inquiries and complaints concerning orders, invoices, shipments & inventory count
  • Reports customer feedback to management, including any signs of customer dissatisfaction
  • Respond to email inquiries accurately and effectively 
  • Professionally handle high volume incoming customer orders for receiving, order allocation, shipping, and inventory management
  • Oversee all paperwork associated with orders and maintain the corresponding files, both electronic and physical
  • Bundles orders to build loads, sends email notices with BOL and carrier assignment information
  • Navigates applicable customer web-based programs, to retrieve order information, make order changes and print applicable order information
  • Maintains ongoing, positive relationships with client, customers and operations and actively communicates any order management issues
  • Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary
  • Assists in identifying root cause analysis around account specific logistics related issues


Job Requirements

  • Proven team player with exemplary interpersonal skills
  • Strong organizational skills with exceptional verbal and written communication skills 
  • Comfort in navigating through multiple systems and windows simultaneously 
  • Must be detailed oriented and able to handle multiple tasks simultaneously
  • Prior experience working in a Third Party (3PL) Distribution Center, Ecommerce, Wholesale Fulfillment, Value Added Services with a working understanding of Vendor Compliance 
  • Knowledge of retailers’ requirements and experience routing via TMS systems
  • 2-5 years in a Customer Service/Traffic/Shipping role preferred
  • High proficiency with MS Office (Excel, Word, Outlook) 

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About Lackawanna, NY

Explore exciting job opportunities in Lackawanna, New York, and unlock your potential in this thriving community just south of Buffalo. Nestled in Erie County, Lackawanna offers job seekers a blend of small-town charm and big-city amenities. From the scenic views at Lake Erie to the historic Our Lady of Victory Basilica, Lackawanna provides an enchanting backdrop for personal and professional growth. Enjoy the famous wings at local joints like Bar-Bill Tavern, catch a show at the impressive Shea's Performing Arts Center in nearby Buffalo, or cheer on the Buffalo Bills at Highmark Stadium. With easy access to outdoor adventures at Tifft Nature Preserve and endless cultural offerings at the Albright-Knox Art Gallery, Lackawanna promises a vibrant and rewarding career destination. Start your job search today and discover the opportunities waiting for you in Lackawanna!
716-634-3300 1775 Wehrle Dr. Williamsville, NY 14221

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