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Account Manager

Buffalo, NY 14225

Posted: 06/10/2026 Job Types: Temp to Hire Industry: Account Manager Job Number: 101248 Pay Rate: $25/hr plus commissions

Job Description


Shift: 8: 00 AM –5: 00 PM, Monday–Friday

Job Summary
The Client Account Manager supports client service operations by coordinating communication, managing client accounts, ensuring timely completion of tasks, and maintaining high-quality service standards. This role works closely with internal teams, affiliates, and clients to ensure smooth operations, accurate documentation, and strong client relationships.
Key ResponsibilitiesClient Support & General Duties
  • Assist Client Support Representatives (CSR) in delivering timely and high-quality service
  • Coordinate with internal teams to improve client support processes and outcomes
  • Ensure all tasks, follow-ups, and scheduled activities are completed on time
  • Maintain accurate and timely records in company systems and logs
  • Monitor client situations and escalate issues requiring management attention
  • Respond quickly to service issues and ensure proper resolution or intervention
  • Provide feedback and insights to management on recurring issues or trends
  • Recommend process improvements to enhance service quality and efficiency
  • Manage work orders, dispatch coordination, and related client service actions
  • Multitask across multiple software platforms and systems effectively

Client Relationship Management
  • Serve as the primary point of contact for assigned clients
  • Build and maintain strong client relationships
  • Communicate proactively with clients regarding service updates and issues
  • Handle client escalations and ensure timely resolution
  • Coordinate with internal departments to ensure service delivery standards are met
  • Maintain collaborative relationships with affiliates while ensuring compliance
  • Escalate technical or complex issues to internal subject matter experts

Quoting & Follow-Up
  • Review affiliate and supplier proposals for accuracy and completeness
  • Ensure pricing, scope, and service requirements align with client expectations
  • Deliver client quotes in a timely and professional manner
  • Follow up on submitted quotes to determine client decisions or questions
  • Document all client communications related to quoting and proposals
  • Coordinate with affiliates to clarify proposal details and reduce back-and-forth communication

Reporting & Quality Assurance
  • Prepare and distribute weekly and monthly reports on schedule
  • Monitor service level performance and departmental reporting requirements
  • Ensure accuracy and completeness of all reporting documentation
  • Support ongoing quality assurance efforts and service improvements

Job Requirements

Qualifications & Skills

  • Strong organizational and time management skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Excellent written and verbal communication skills
  • Proficiency in multiple software systems and tools
  • Strong attention to detail and problem-solving abilities
  • Customer-focused mindset with a proactive approach to service
  • Ability to work independently and collaboratively across teams
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About Buffalo, NY

Discover your next career opportunity in the vibrant city of Buffalo, New York! Unlock growth and success in the 'Queen City' as you explore our job listings. Buffalo boasts a diverse job market, with industries ranging from healthcare to technology, offering endless possibilities for career advancement. Immerse yourself in the rich culture and history of Buffalo, home to iconic landmarks like Niagara Falls, the Albright-Knox Art Gallery, Shea's Performing Arts Center, and the Buffalo Bills and Buffalo Sabres. Indulge in the famous Buffalo wings, while enjoying the charming neighborhoods and picturesque waterfront. Join us in seizing the exciting career prospects Buffalo has to offer!
716-634-3300 1775 Wehrle Dr. Williamsville, NY 14221

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